Please read these terms carefully before using dwg118 gaming services
Effective Date: January 1, 2026 | Last Updated: January 15, 2026
These Terms and Conditions constitute a legally binding agreement between you (the "User" or "Player") and dwg118 (the "Platform," "We," "Us," or "Our"). By accessing, registering for, or using any services provided by dwg118, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you must immediately discontinue use of our platform and services.
For the purposes of these Terms and Conditions, the following definitions shall apply:
You must be at least 21 years of age to register for an Account and use dwg118 services. By registering, you confirm that you meet this minimum age requirement. dwg118 reserves the right to request proof of age at any time, and failure to provide satisfactory documentation may result in immediate account suspension and forfeiture of funds. We take underage gambling prevention seriously and employ strict verification measures to ensure compliance with Indonesian legal standards.
Our services are intended for residents of Indonesia. By registering for an Account, you confirm that you are physically located within Indonesia at the time of registration and while using our services. You are solely responsible for ensuring that your use of dwg118 complies with all applicable local, regional, and national laws in your jurisdiction. If online gambling is prohibited in your location, you must not register for or use our services.
To create an Account, you must provide accurate, current, and complete information during the registration process, including but not limited to your full legal name, date of birth, email address, phone number, and residential address. You agree to update this information promptly if any changes occur. Providing false, misleading, or fraudulent information is strictly prohibited and will result in immediate account termination and potential legal action. Each individual is permitted only one (1) Account. Creating multiple accounts (commonly known as "multi-accounting") is prohibited and will result in the closure of all duplicate accounts and forfeiture of any associated funds and winnings.
dwg118 is required by law and industry regulations to verify the identity of all users. You may be required to submit identity verification documents at any time, including but not limited to a government-issued photo identification card (Indonesian National Identity Card / KTP), proof of address (utility bill, bank statement, or government document issued within the last three months), and a selfie photograph holding your identification document. We reserve the right to request additional documentation if deemed necessary. Failure to complete the KYC process within the requested timeframe may result in account restrictions, including the suspension of withdrawal privileges. All information submitted is handled in accordance with our Privacy Policy.
You are solely responsible for maintaining the confidentiality of your Account username and password. You must not share your login credentials with any third party. You agree to notify dwg118 immediately if you suspect or become aware of any unauthorized access to or use of your Account. You are fully responsible for all activities that occur under your Account, whether authorized by you or not, until you have notified dwg118 of a security breach.
We strongly recommend that you use a strong, unique password for your dwg118 Account that is not used for any other online service. Enable two-factor authentication (2FA) if available to add an extra layer of security to your Account. Do not access your Account from public or shared computers or networks where others may be able to view or access your information. Always log out of your Account when you have finished your gaming session, especially on shared devices.
Your Account is personal and non-transferable. You may not sell, transfer, assign, or otherwise dispose of your Account or any rights associated with it to any other person or entity. Any attempt to transfer your Account will result in immediate termination and forfeiture of all funds.
To protect your dwg118 Account:
dwg118 supports deposits via major Indonesian banks including Bank Central Asia (BCA), Bank Rakyat Indonesia (BRI), Bank Negara Indonesia (BNI), Bank Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon, as well as popular e-wallet services such as OVO, DANA, and GoPay. All deposits must be made in Indonesian Rupiah (IDR). The minimum and maximum deposit amounts vary by payment method and are displayed on the deposit page within your Account dashboard.
Deposits are typically processed instantly or within minutes of confirmation by your financial institution. In some cases, particularly for deposits made outside of regular banking hours or during public holidays, processing may take up to 24 hours. dwg118 does not charge fees for deposits; however, your bank or payment provider may apply their own transaction fees, for which we are not responsible. You are responsible for ensuring that you have sufficient funds in your payment account to complete the deposit transaction.
As part of our commitment to responsible gaming, dwg118 allows you to set daily, weekly, or monthly deposit limits on your Account. Once a deposit limit is set, you will be unable to deposit amounts exceeding that limit within the specified period. Requests to increase deposit limits are subject to a cooling-off period of 24 hours and will require confirmation via email. You may decrease your deposit limits at any time, and the new limit will take effect immediately.
All deposits must originate from a payment method registered in your own legal name. Third-party deposits (deposits made from accounts not in your name) are strictly prohibited and will result in the funds being returned to the source and potential account closure. dwg118 reserves the right to request proof of source of funds for large deposits or as part of our anti-money laundering (AML) compliance procedures.
You may request a withdrawal of your Real Money Balance at any time, provided that your Account has been fully verified through the KYC process. Bonus funds subject to wagering requirements cannot be withdrawn until the wagering requirements have been fully satisfied. dwg118 reserves the right to refuse or delay withdrawal requests if your Account has not completed identity verification, if there are pending investigations into your account activity, or if you are suspected of violating these Terms and Conditions.
Withdrawals can be requested to the same Indonesian bank account or e-wallet from which you made your deposit. For security and anti-money laundering reasons, you must withdraw funds using the same payment method(s) used for deposits, in the same proportion. For example, if you deposited 60% via BCA and 40% via OVO, your withdrawals must follow the same distribution until the deposited amounts have been fully withdrawn. Verified withdrawal requests are typically processed within 1 to 24 hours, with most payouts to BCA, BRI, BNI, and Mandiri accounts completing within 6 hours. Actual receipt of funds in your bank account may depend on your bank's processing times and may take additional hours during weekends or public holidays.
The minimum withdrawal amount is IDR 100,000 per transaction. Maximum withdrawal limits may apply depending on your Account status and verification level. VIP or loyalty tier members may enjoy higher withdrawal limits and priority processing. dwg118 does not charge fees for standard withdrawals; however, your receiving bank or payment provider may apply their own receiving fees, for which we are not responsible.
To comply with anti-money laundering regulations and prevent fraudulent activity, all deposited funds must be wagered at least once (1x rollover requirement) before they can be withdrawn. This requirement applies to the deposit amount only, not to any winnings generated from that deposit. For example, if you deposit IDR 500,000, you must place bets totaling at least IDR 500,000 before you can withdraw the deposit or any associated winnings. Certain low-risk betting patterns or game types may not contribute fully to this requirement.
dwg118 may offer various bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, free spins, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions that will be clearly stated on the promotion page or in the promotional communication. Bonuses are typically opt-in, meaning you must actively claim them; however, some bonuses may be automatically credited to eligible accounts. By claiming a bonus, you agree to abide by the specific terms and conditions associated with that bonus in addition to these general Terms and Conditions.
All bonuses are subject to wagering requirements, which must be fulfilled before any bonus funds or associated winnings can be withdrawn. Wagering requirements are expressed as a multiple of the bonus amount and/or deposit amount (e.g., "30x bonus + deposit"). For example, if you receive a IDR 500,000 bonus with a 30x wagering requirement, you must place bets totaling IDR 15,000,000 (500,000 x 30) before the bonus funds become withdrawable. Different games contribute different percentages toward wagering requirements: slots typically contribute 100%, live casino games may contribute 10-20%, and sports betting contributions vary based on odds. Full contribution details are provided in the specific bonus terms.
While playing with an active bonus, you are subject to maximum bet limits to prevent bonus abuse. The maximum bet per spin or round while wagering a bonus is typically IDR 25,000 unless otherwise stated in the specific bonus terms. Exceeding the maximum bet limit may result in forfeiture of the bonus and any associated winnings.
All bonuses and their associated wagering requirements must be completed within the validity period specified in the bonus terms, typically ranging from 7 to 30 days from the date of bonus credit. If wagering requirements are not completed within this timeframe, the bonus and any winnings derived from it will be forfeited and removed from your Account.
dwg118 reserves the right to void bonuses and associated winnings, restrict Account access, or close Accounts if we determine that a User is engaging in bonus abuse or fraudulent activity. Prohibited activities include but are not limited to: creating multiple accounts to claim bonuses multiple times, colluding with other players, using VPNs or proxies to circumvent geographic restrictions, engaging in risk-free betting patterns, or any other activity deemed to be abusive or contrary to the spirit of the promotion.
All games offered on dwg118 use certified Random Number Generators (RNG) or, in the case of live dealer games, physical dealing mechanisms that have been independently tested and verified for fairness. We publish Return to Player (RTP) percentages for all games where applicable. The outcome of each game round is independent and not influenced by previous results, player betting patterns, or any external factors. dwg118 does not and cannot manipulate game outcomes.
You are responsible for understanding the rules of each game before placing bets. Game rules are available within each game's information section or help menu. In the rare event of a game malfunction, system error, or technical issue, all affected bets will be void and stakes returned to your Account. dwg118 is not liable for losses resulting from technical failures beyond our reasonable control, including but not limited to internet connectivity issues, device malfunctions, or third-party software failures.
For sports betting, all bets are settled based on the official result announced by the relevant governing body or league. In the event of match postponement, abandonment, or cancellation, specific settlement rules apply as detailed in our sports betting rules page. dwg118 reserves the right to void bets if there is evidence of match-fixing, insider knowledge, or other forms of sports corruption. Bets placed on events with incorrect odds or lines due to obvious errors (commonly known as "palpable errors") may be voided at dwg118's discretion.
If you are disconnected from a game in progress due to internet connectivity issues or technical problems, your game session will typically remain open for a specified period (usually 24-48 hours depending on the game type) during which you can reconnect and complete your session. For live casino games, any game round in progress at the time of disconnection will be completed by the dealer, and the result will be settled to your Account. For slots and other RNG games, incomplete game rounds will be resolved according to the game provider's disconnection policy.
The following activities are strictly prohibited on dwg118 and may result in immediate account suspension, termination, and forfeiture of all funds:
dwg118 reserves the right to temporarily suspend your Account if we have reasonable grounds to believe that you have violated these Terms and Conditions, if we are conducting an investigation into your account activity, or if required to do so by law or regulatory authority. During a suspension period, you will not be able to place bets, make deposits, or request withdrawals. We will make reasonable efforts to notify you of the suspension and the reasons for it, though we may not be able to provide details if doing so would compromise an ongoing investigation.
dwg118 reserves the right to close your Account at any time if you are found to have violated these Terms and Conditions, engaged in fraudulent or abusive behavior, or for any other reason at our sole discretion. In the event of account closure for violations, any remaining Real Money Balance may be forfeited, and all pending bets may be voided. If your Account is closed for non-violation reasons (e.g., at our business discretion), your Real Money Balance will be returned to you via your registered payment method, minus any applicable fees.
You may request to close your Account at any time by contacting our customer support team. Before closing your Account, you must withdraw or forfeit any remaining balance. Once an Account is closed, it cannot be reopened, and you will need to register a new Account if you wish to use our services again in the future, subject to these Terms and Conditions.
If you wish to take a break from gambling for responsible gaming reasons, we offer self-exclusion options ranging from 24 hours to permanent exclusion. During a self-exclusion period, you will not be able to access your Account or use dwg118 services. For more information on self-exclusion and other responsible gaming tools, please visit our Responsible Gaming page.
While dwg118 strives to maintain 99.9% uptime and service availability, we cannot guarantee uninterrupted access to our platform. We may need to perform scheduled maintenance, emergency repairs, or implement security updates that temporarily limit service availability. dwg118 is not liable for any losses, damages, or missed opportunities resulting from service interruptions, technical failures, or circumstances beyond our reasonable control.
dwg118 uses third-party game providers, payment processors, and other service providers to deliver our services. We are not responsible for failures, errors, or delays caused by these third-party providers. While we carefully select our partners for reliability and quality, the performance of third-party services is outside of our direct control.
You acknowledge that online gambling involves financial risk and that you may lose money. dwg118 is a platform for entertainment and is not responsible for any financial losses you incur while using our services. You should only gamble with money you can afford to lose and should never use gambling as a source of income or a solution to financial problems.
To the fullest extent permitted by applicable law, dwg118's total liability to you for any claims arising out of or related to these Terms and Conditions or your use of our services shall not exceed the amount of Real Money Balance in your Account at the time the claim arose, or IDR 10,000,000, whichever is lower. This limitation applies to all causes of action in aggregate, including breach of contract, breach of warranty, negligence, strict liability, misrepresentation, and other torts.
Your Account and transactions are protected by bank-level SSL encryption and regular security audits.
All games use certified RNG systems independently tested for fairness and transparency.
Indonesian-speaking customer service available around the clock for any questions or concerns.
If you have a complaint, concern, or dispute regarding dwg118 services, you should first contact our customer support team via live chat, WhatsApp, or email. We will make reasonable efforts to investigate and resolve your complaint within 5-10 business days. You should provide as much detail as possible, including your account username, transaction IDs, screenshots, and a clear description of the issue. We will respond to all complaints in a fair, transparent, and timely manner.
If you are not satisfied with the initial response from our customer support team, you may escalate your complaint to our management team by emailing our compliance department. Management will review your complaint independently and provide a final decision within 14 business days. Our decision on such matters is final and binding.
These Terms and Conditions shall be governed by and construed in accordance with international gaming industry standards and best practices. Any disputes arising from these terms or your use of dwg118 services shall be resolved through good-faith negotiation between the parties. In the event that a dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in accordance with international arbitration rules.
dwg118 reserves the right to modify, update, or amend these Terms and Conditions at any time without prior notice. Significant changes will be communicated via email to your registered email address or through a prominent notice on our website. Your continued use of dwg118 services after any changes to these Terms and Conditions constitutes your acceptance of the revised terms. We recommend that you review these Terms and Conditions periodically to stay informed of any updates. The "Last Updated" date at the top of this document indicates when the terms were most recently revised.
If you have any questions, concerns, or feedback regarding these Terms and Conditions or any aspect of dwg118 services, please contact us through the following channels:
Our dedicated customer support team is here to assist you with any questions or issues you may encounter while using dwg118 services. We value your feedback and are committed to providing the best possible gaming experience for all our Indonesian players.
By creating an Account and using dwg118 services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. You also confirm that you meet all eligibility requirements, including being at least 21 years of age and being physically located in Indonesia. If you do not agree with these terms, you must not use our services.
For additional information on how we handle your personal data, please review our Privacy Policy. For information on responsible gaming tools and support resources, please visit our Responsible Gaming page. If you have general questions about using dwg118 services, our FAQ page may provide helpful answers.
Our customer support team is available 24/7 to answer any questions about these Terms and Conditions.
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