Privacy Policy

Effective Date: January 1, 2026 | Last Updated: January 15, 2026

1. Introduction and Scope

dwg118 is committed to protecting the privacy and security of our users' personal information. As an online gaming platform serving Indonesian players, we recognize the sensitivity of the information you entrust to us and have implemented comprehensive measures to safeguard your data. This Privacy Policy applies to all information collected through our website, mobile applications, and any related services, regardless of how you access our platform.

We collect and process personal data in accordance with international data protection standards and industry best practices. Our data handling procedures are designed to ensure that your personal information is used only for legitimate purposes, stored securely, and protected against unauthorized access, loss, or misuse. This policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data.

2. Information We Collect

dwg118 collects several categories of information to provide, maintain, and improve our services. The types of information we collect include:

2.1 How We Collect Information

We collect information through multiple channels:

• Directly from You: When you register for an account, complete your profile, submit verification documents, make deposits or withdrawals, contact customer support, or participate in surveys and promotions
• Automatically: Through cookies, server logs, and tracking technologies as you navigate and interact with our platform
• From Third Parties: From payment processors (for transaction verification), identity verification services (for KYC compliance), game providers (for gaming activity data), and fraud prevention services

3. How We Use Your Information

dwg118 uses the collected information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Create, maintain, and manage your dwg118 account
• Process deposits, withdrawals, and other financial transactions
• Verify your identity, age, and residency to comply with legal requirements
• Provide access to gaming services, sports betting, and casino games
• Track and credit bonuses, promotions, and loyalty rewards
• Maintain accurate transaction histories and betting records

3.2 Legal and Regulatory Compliance

• Verify that users are at least 21 years of age and meet eligibility requirements
• Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Detect and prevent fraud, money laundering, and other illegal activities
• Comply with licensing requirements, gaming regulations, and legal obligations
• Respond to legal requests from law enforcement or regulatory authorities
• Maintain records required by applicable laws and regulations

3.3 Platform Security and Risk Management

• Detect and prevent unauthorized access, hacking, and security breaches
• Identify and block fraudulent accounts and suspicious activities
• Monitor for bonus abuse, multi-accounting, and violations of terms of service
• Implement responsible gaming measures and self-exclusion programs
• Protect the integrity of games and prevent cheating or collusion

3.4 Communication and Customer Service

• Respond to your inquiries, support requests, and complaints
• Send transactional emails (account confirmations, deposit receipts, withdrawal notifications)
• Provide customer support via live chat, email, and WhatsApp
• Send important service announcements and policy updates
• Conduct user satisfaction surveys and gather feedback

3.5 Marketing and Promotional Activities (With Your Consent)

• Send promotional offers, bonus notifications, and special event announcements
• Personalize marketing messages based on your preferences and gaming activity
• Conduct promotional campaigns, tournaments, and loyalty programs
• Display targeted advertisements based on your interests (you can opt out at any time)

3.6 Platform Improvement and Analytics

• Analyze user behavior to improve platform functionality and user experience
• Conduct research and statistical analysis on gaming patterns and preferences
• Test new features, games, and services before full deployment
• Optimize website performance, speed, and mobile responsiveness
• Generate aggregate, anonymized reports for business intelligence purposes

4. Information Sharing and Disclosure

dwg118 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our platform and delivering services, including:

• Payment Processors: Banks and payment gateway providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) to process deposits and withdrawals
• Identity Verification Services: Third-party KYC/AML providers to verify your identity and comply with regulatory requirements
• Game Providers: Casino game developers and sports betting data providers to deliver gaming content
• Cloud Hosting Services: Data center providers and cloud infrastructure companies to store and process data securely
• Customer Support Tools: Live chat software, ticketing systems, and communication platforms
• Analytics and Marketing Services: Analytics platforms, email marketing services, and advertising networks (only with your consent)

All service providers are contractually obligated to protect your data and use it only for the specific purposes for which it was disclosed. They are prohibited from using your information for their own business purposes.

4.2 Legal and Regulatory Compliance

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests
• Cooperate with law enforcement investigations or government inquiries
• Report suspicious transactions to financial intelligence units for AML compliance
• Enforce our Terms and Conditions and protect our legal rights
• Protect the safety, security, and rights of dwg118, our users, or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity or successor as part of the transaction. We will notify you via email and/or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have explicitly consented to such sharing, such as when you participate in co-branded promotions or authorize data sharing for specific purposes.

5. Data Security Measures

dwg118 implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security framework includes:

5.1 Technical Security Controls

• Encryption: 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Secure Storage: Encrypted databases with AES-256 encryption for data at rest
• Firewall Protection: Multi-layered firewall systems to prevent unauthorized network access
• Intrusion Detection: Real-time monitoring systems to detect and respond to security threats
• DDoS Protection: Distributed denial-of-service mitigation to maintain platform availability
• Secure Authentication: Password hashing with industry-standard algorithms, optional two-factor authentication (2FA)

5.2 Administrative Security Controls

• Access Controls: Role-based access restrictions limiting data access to authorized personnel only
• Employee Training: Mandatory security awareness training for all staff handling personal data
• Confidentiality Agreements: All employees and contractors sign non-disclosure agreements
• Security Audits: Regular internal and external security audits to identify vulnerabilities
• Incident Response Plan: Documented procedures for responding to data breaches and security incidents

5.3 Physical Security Controls

• Secure data centers with 24/7 monitoring, biometric access controls, and surveillance systems
• Redundant power supplies and backup systems to ensure data availability
• Geographic data replication for disaster recovery and business continuity

While we employ industry-leading security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously update our security practices to address emerging threats and vulnerabilities.

6. Data Retention

dwg118 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention periods vary depending on the type of information and the purpose for which it was collected:

• Active Account Data: Retained for the duration of your account's active status and for a reasonable period after account closure to handle disputes, withdrawals, or legal claims
• Transaction Records: Retained for a minimum of 5 years from the transaction date to comply with financial regulations and AML requirements
• Identity Verification Documents: Retained for 5 years after account closure or as required by applicable laws
• Communication Records: Customer support interactions retained for 3 years for quality assurance and dispute resolution
• Marketing Data: Deleted or anonymized within 2 years of your last interaction if you unsubscribe from marketing communications
• Technical and Usage Logs: Typically retained for 12 months unless longer retention is required for security investigations or legal compliance

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention and deletion policies. Anonymized data (data from which personal identifiers have been permanently removed) may be retained indefinitely for statistical analysis and business intelligence purposes.

7. Your Privacy Rights

As a dwg118 user, you have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view much of this information directly in your account dashboard. For additional information not available in your account, you may submit a data access request by contacting our customer support team.

7.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update most of your account information directly through your account settings. For changes to verified information (such as name or date of birth), please contact customer support with supporting documentation.

7.3 Right to Erasure (Right to Be Forgotten)

You may request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or when you withdraw consent. Please note that we may be required to retain certain information for legal, regulatory, or legitimate business purposes even after a deletion request.

7.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal information in certain situations, such as while we verify the accuracy of disputed information or assess whether we have legitimate grounds to continue processing.

7.5 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to request that we transfer this information to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications by clicking the "unsubscribe" link in promotional emails or by adjusting your communication preferences in your account settings.

7.7 Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact information provided in Section 12 of this policy. We will respond to your request within 30 days of receipt. In some cases, we may need to verify your identity before processing your request to protect your privacy and security.

8. Cookies and Tracking Technologies

dwg118 uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content and advertisements. A cookie is a small text file stored on your device that helps us recognize you when you return to our platform.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function properly, such as session management, security, and load balancing. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use our platform, such as which pages you visit most often. This helps us improve website performance.
• Functionality Cookies: Remember your preferences and settings, such as language preference, to provide a more personalized experience.
• Targeting/Advertising Cookies: Track your browsing activity to deliver personalized advertisements on our platform and third-party websites (only with your consent).

8.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may limit your ability to use certain features of our platform. You can also use browser privacy modes, third-party cookie blockers, or opt-out tools provided by advertising networks to control tracking.

9. International Data Transfers

dwg118 primarily serves users located in Indonesia. However, some of our service providers and technology infrastructure may be located outside of Indonesia. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses, adequacy decisions, or other legally approved transfer mechanisms.

10. Children's Privacy

dwg118 services are strictly intended for users who are at least 21 years of age. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes age verification measures to prevent underage access. If we become aware that we have inadvertently collected personal information from someone under 21, we will promptly delete that information from our systems. Parents or guardians who believe their child has provided personal information to dwg118 should contact us immediately.

11. Changes to This Privacy Policy

dwg118 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by email (to the address associated with your account) and/or by posting a prominent notice on our website at least 30 days before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this document indicates when the policy was most recently revised. Your continued use of dwg118 services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels:

When contacting us about privacy matters, please provide sufficient detail to allow us to understand and address your concern. For security purposes, we may need to verify your identity before responding to requests regarding your personal information.